ITIL^® Certifications and Exams - Foundation and Intermediate

ITIL^® Certification is broken down into four levels. This modular approach allows students to build a foundation and then specialize in advanced concepts going forward.

ITIL^® 4 Foundation in IT Service Management

The ITIL^® 4 Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL^® v3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used, and their contribution to Service Management practices.

ITIL^® Practitioner

ITIL^® Practitioner is the next stage after ITIL^® 4 Foundation. ITIL^® Practitioner provides “how to” guidance to begin applying ITIL^® best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL^® in their organizations.

ITIL^® Intermediate Level

Intermediate Level certification consists of multiple modules, each with a different focus and path that the candidate may select. Candidates can take as few, or as many, intermediate qualifications as they require to suit their needs. The ITIL^® Intermediate modules go into more detail than the Foundation level, and are an industry-recognized qualification.

• Specialize in ITIL^® Lifecycle Stream - consists of 5 certifications.
  • ITIL^® Intermediate Lifecycle: Service Strategy (2011 Edition)
  • ITIL^® Intermediate Lifecycle: Service Design (2011 Edition)
  • ITIL^® Intermediate Lifecycle: Service Transition (2011 Edition)
  • ITIL^® Intermediate Lifecycle Service Operations (2011 Edition)
  • ITIL^® Intermediate Lifecycle Continual Service Improvement (2011 Edition)
• Specialize in the ITIL^® Capability Stream - consists of 4 certifications.
  • ITIL^® Intermediate Capabilities: Operational Support & Analysis (2011 Edition)
  • ITIL^® Intermediate Capabilities: Planning, Protection, & Optimization (2011 Edition)
  • ITIL^® Intermediate Capabilities: Release, Control & Validation (2011 Edition)
  • ITIL^® Intermediate Capabilities: Service Offerings & Agreements (2011 Edition)

ITIL^® Certifications and Exams - Expert and Master

ITIL^® Expert Certificate

The ITIL^® Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL^® Intermediate Level in its entirety. You are free to select from a variety of qualifications which focus on targeted areas of the ITIL^® Service Lifecycle with varying degrees of depth and specialism. Achieving this level of ITIL^® qualification will improve a candidate's career advancement and progression within the IT Service Management field.

In order to achieve ITIL^® Expert, students much achieve a total of 22 credits.

• ITIL^® Expert: Managing Across the Lifecycle (MALC) (2011 Edition)

*Candidates who achieve ITIL^® Expert level will also satisfy the pre-requisite entry criteria for the ITIL^® Master Level.

ITIL^® Master Qualification

The ITIL^® Master Qualification certificate validates the capability of the candidate to apply the principles, methods, and techniques from ITIL^® in the workplace. Every ITIL^® Master candidate will select a unique range of experience to apply, so there is no fixed syllabus associated with Learning Objectives for this qualification.

For more information on ITIL^® Training and Certifications, please fill out the contact form to the right and a representative will contact you shortly.

“ITIL^® is a registered trademark of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited. Accredited ITIL^® training is provided by New Horizons Bulgaria, a PEOPLECERT accredited ITIL^® & PRINCE2^® Training Organization, and New Horizons CLC- 5Point Enterprises, a PEOPLECERT accredited ITIL^® & PRINCE2^® Training Organization, which means we provide the latest approved training to ensure you get the best results from your learning investment.“

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ITIL^® Training & Certification

What is ITIL^®?

ITIL^® has been adopted by thousands of organizations worldwide. New Horizons Bulgaria has the ITIL^® courses and training to help you earn your ITIL^® certifications and empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic awareness and ITIL^® implementation planning to the Expert level of ITIL^® certification. Successful completion of these courses will show you and your team how to turn the ITIL^® theory into practice for you to integrate into your job.

Benefits of ITIL^®

• ITIL^® helps your IT department define and formalize operational processes to become more efficient.
• Provides a "common language" for both business and IT to operate from.
• Lowers IT costs due to greater efficiency, productivity, and control of services.
• Makes processes consistent with shorter resolution times.
• Brings good discipline to both business and IT through integration.
• Your IT department is most likely already using some ITIL^® components (e.g. problem management).

“ITIL^® is a registered trademark of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited. Accredited ITIL ^® training is provided by New Horizons Bulgaria, a PEOPLECERT accredited ITIL^® & PRINCE2^® Training Organization, and New Horizons CLC- 5Point Enterprises, a PEOPLECERT accredited ITIL^® & PRINCE2^® Training Organization, which means we provide the latest approved training to ensure you get the best results from your learning investment.“