Course Outline
1 - Making the Transition into Leadership
- Defining Success
- Developing Leadership Competencies
- Acting as Leader, Liaison, Figurehead. Monitor, Disseminator, and Spokesperson
- Allocating Resources
- Acting Entrepreneurially
- Negotiating and Handling Disturbances
2 - Building Trust, Engagement and Involvement
- Applying SCARF
- Leading by Example with the 5 Components of Emotional Intelligence – Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skill
- Engaging, Involving, and Motivating Others
- The 4 Disciplines of Motivation – Behavioral, Cognitive, Psychodynamic, and Humanistic
- Working with Differing Personality Styles
- Developing Your Leadership Psychological Toolkit
- Discovering and Meeting Stakeholder Expectations
3 - Collaboration & Teams
- Creating, Facilitating, and Maintaining Teams
- Building a Team through Culture, Human to Human Relationships, Effective Communication, and Setting and Meeting Goals & Objectives
- Modern, Autonomous, Self-Organizing, and Cross-Functional Teams
4 - Building People with Challenging Work
- Willingness to Delegate
- Delegating Successfully - Preparing and Researching, Clarifying the Intent of the Task, Planning Your Delegation, Delegating Responsibility and Empowering Your Staff to Take Action, and Providing Ongoing Support and Oversight
5 - Attracting and Keeping Great People
- Managing Performance
- Knowing Your Staff
- Checking Assumptions
- Engaging Your Team
- Leading and Coaching for Success
- Managing Disruption
Target Audience
IT Professionals who expect to or who have recently transitioned into a management role.