Course Outline
1 - What is Assertiveness?
- Differentiating Self-confidence from Assertiveness
- Understanding the Four Styles of Communication
- What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
2 - Dimensions of Communication
- Differentiating Listening from Hearing
- Developing Emphatic Listening Skills
- Utilizing Question Types – Open, Clarifying, and Closed
- Converting Negative Thinking into Positive Thinking
3 - Body Language Says It All
- Managing Your Appearance
- Understanding Non-verbal Communication
- Making the Right First Impression
- Speaking with Confidence
- Relaxing and Reducing Anxiety
4 - Dealing with Difficult Situations
- Dealing with Difficult People
- Building Rapport and Trust
- Appreciating the Different Ways that People Send and Receive Information
- Breaking Down Barriers and Building Consensus
- Applying PEGASUS
- Utilizing a Tactical Approach
- Choosing the Proper Form of Communication
Target Audience
Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.