Course Outline
1 - The Importance of Facilitation
- Being an Effective Facilitator
- Harnessing Knowledge, Experience, and Diversity
- Encouraging Group Motivation and Commitment
- Observing the Team Process
2 - Facilitating Process and Content
- Identifying Process and Content Elements
- Managing the Flow
- Resolving Tensions and Disagreement
3 - Setting the Stage for Facilitation
- Laying the Groundwork,
- Educating Participants, and Securing Support
- Selecting the Right Facilitator
- Planning for a Facilitated Meeting
4 - Facilitating Team Development
- Encouraging Participation
- Recognizing Stages in the Team Life Cycle
- Supporting the Team through the Stages
5 - Building Consensus and Reaching Decisions
- Gathering and Presenting Data
- Synthesizing and Summarizing
- Identifying Options and Brainstorming
- Facilitating SWOT Analysis
- Creating a Short List
- Using the Multi-Option technique
6 - Disruptions, Dysfunctions and Interventions
- Handling Disruptions and Difficult Behavior
- Addressing Dysfunction
- Agreeing on Ground Rules
- Restating and Reframing
Target Audience
Leaders and professionals who manage teams or groups and are responsible for their outcomes.