Course Outline
1 - Introduction & Objectives
- What is a "Problem?"
- Why Problems Persist
- What is A Root Cause?
- Why Root Causes are important
2 - How to Organize for an RCA
- RCA Roles and Responsibilities
- Assemble your RCA Team
- Modes of Communication
- How to Resolve Conflict
- Case Study Exercise
3 - Select the Problem to Analyze
- Define the selection criteria
- Plan and estimate tasks for the team
- Finalize the plan and gain agreement among your stakeholders
- Case Study Exercise
4 - Define the Problem
- What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
- Developing your problem statement
- Refining the problem specification
- Case Study Exercise
5 - Identify the Source of the Problem
- Discuss when to use the appropriate analysis technique to determine the problem source
- Process Diagram
- Forms & Checklists
- Statistical Sampling
- Fishbone Diagram
- Surveys
- Charts - Line, Scatter, Bar, & Pie
- Case Study Exercise
6 - Solution Options Analysis & Selecting the "Best Fit"
- How to approach different solution options
- Brainstorming
- Weighted Evaluation
- Selecting the appropriate option
- Hold an Retrospective on your approach
- Planning the proposal
- Case Study Exercise
7 - Putting RCA into Practice
- Create a Root Cause Analysis program within your organization
- How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Target Audience
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.