Dr. Plamen Ivanov, Ph.D.

ITIL® v4 Expert

Dr. Plamen Ivanov, Ph.D. Contact us

Dr. Plamen Ivanov is an IT service management professional, enterprise entrepreneur, innovator, and lecturer who loves nature, science, and challenges. His greatest passion is the development, support and management of innovation that has resulted in 4 filed internationally published patents in the field of IT service manament. He is a certified ITIL® v4 Expert. Plamen has experience in the IT industry since 2008. He has delivered projects for organisations like Vodafone Netherlands, Telekom Austria Group, Bulgarian Government, E.ON AG, T-Systems, and equensWorldline. Plamen holds a Ph.D. degree in the field of Computer Science from Technical University Sofia and a master’s degree with distinction in Business Management, Technology, and Innovation from The University of Sheffield.

Plamen has numerous rewards and recognitions including the award of the President of the Republic of Bulgaria "John Atanasoff " Certificate 2014.

Students' Evaluations (2018-2019)

Student's evaluations (2018-2019) for Dr. Plamen Ivanov, Ph.D.

What Our Students Say About Him

„Perfectly presents dry theory in an interesting and enriching way.“

„For me, the most useful in the training were the exercises. The instructor, Plamen Ivanov, introduced us to the material in great detail and he presented it in an interesting and engaging way for us. In my opinion, it helped to absorb the material much faster.“
Developer, Noser Bulgaria

„The most useful training for me was getting acquainted with the basic terms in ITIL and the logic of IT service management. Plamen Ivanov conducted the course interestingly and logically, despite the dry material.“
Head of IT Program Office and Control, Sofia Water


  • ServiceNow Certified Administrator
  • Deutsch als Fremdsprache, Stufe: A1.2
  • Business English Level 8
  • HP Service Manager 9.x Software
  • BPM (Business Process Management)
  • Management skills
  • Finance Management
  • Finance Management in IT
  • Process-based implementation of Information Systems

Delivery Expertise

  • ITIL® Service Foundation
  • ITIL® Service Operation
  • ITIL® Service Transition
  • ITIL® Service Design
  • ITIL® Service Strategy
  • ITIL® Continual Service Improvement
  • ITIL® Managing Across the Lifecycle